Return Policy

Introduction

At JasmineRing.xyz, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, our Return Policy outlines the steps you can take to return items and obtain a refund or exchange.

Eligibility for Returns

1. Timeframe: You can return items within [30 days] from the date of delivery. Items returned outside this period may not be eligible for a refund or exchange.

2. Condition: To be eligible for a return, the items must be unused, in their original condition, and with all original tags and packaging intact. Items that have been worn, washed, or altered will not be accepted for return.

3. Non-Returnable Items: Certain items, including but not limited to final sale items, personalized products, and items marked as non-returnable, are not eligible for return.

How to Initiate a Return

1. Contact Us: To initiate a return, please contact our customer service team at [email protected] with your order number and details of the items you wish to return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

2. Pack the Item: Pack the item securely in its original packaging. Include a copy of the original invoice or receipt and clearly write the RMA number on the package.

3. Ship the Item: Send the return package to the address provided by our customer service team. You are responsible for the shipping costs of returning the item, and we recommend using a trackable shipping service to ensure the package arrives safely.

Refunds and Exchanges

1. Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow [7-14 business days] for the refund to be processed and appear in your account.

2. Exchanges: If you wish to exchange an item for a different size or color, please contact us at [email protected] to check availability. Exchanges are subject to stock availability and may incur additional shipping charges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with a description of the issue and any relevant photos. We will provide instructions on how to return the item and arrange for a replacement or refund.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact our customer service team:

Email: [email protected]
Address : 663 St James Dr, Morgan Hill, United States.

We appreciate your understanding and cooperation. Thank you for shopping with JasmineRing.xyz.